This guide provides detailed steps to troubleshoot and resolve cryptocurrency recharge issues on OKX exchange when funds haven't been credited to your account.
Understanding Blockchain Confirmations
Before taking any action, allow sufficient time for blockchain confirmations. Different networks have varying confirmation times:
| Blockchain | Consensus | Avg. Confirmation Time | Notes |
|---|---|---|---|
| Bitcoin (BTC) | PoW | 30-60 minutes | Slower during network congestion |
| Ethereum (ETH) | PoS | 12 seconds | Gas fees affect confirmation speed |
| TRON (TRX) | DPoS | 3-5 seconds | Fastest among major networks |
| BSC (BEP-20) | PoSA | 5-10 seconds | Lower fees than Ethereum |
👉 Track your transaction status using blockchain explorers like Etherscan or Tronscan.
Step 1: Verify Transaction Status
- Locate your TXID (Transaction Hash) from the sending platform
Check confirmation status on the appropriate blockchain explorer:
- Pending: Wait for network confirmations
- Confirmed: Proceed to next steps
- Not found: Verify TXID or contact sending platform
Address and Network Verification
Critical mistakes that prevent successful recharges:
- Wrong Address: Always copy-paste from OKX deposit page
- Network Mismatch: Ensure correct network selection (ERC-20 vs TRC-20)
- Missing Memo: Required for XRP, XLM, EOS deposits
Solution:
- Triple-check address characters
- Match network types exactly
- Include all required memos/tags
Account Status Checks
Common account-related issues:
- Frozen accounts due to security concerns
- Incomplete KYC verification
- Deposit limits based on account tier
👉 Contact OKX support if you suspect account restrictions.
FAQ Section
Q: How long should I wait before contacting support?
A: Wait for at least 2 hours after blockchain confirmation for major networks (6 hours for Bitcoin).
Q: What if I sent coins to the wrong address?
A: Unfortunately, blockchain transactions are irreversible. Double-check all addresses before sending.
Q: Why does my deposit show confirmed but not credited?
A: This typically indicates an exchange-side processing delay. Contact OKX support with your TXID.
Additional Considerations
- System Maintenance: Check OKX announcements
- Network Congestion: Monitor gas fees on ETH Gas Station
- Technical Issues: Validate if other users report similar problems
Remember: Cryptocurrency transactions require precision. Always verify details before submitting transactions to avoid irreversible mistakes.