1. What Should I Do If I Forget My Password?
If you forget your wallet password, you can only reset it by reimporting your seed phrase or private key. Permanently lost passwords mean permanently lost assets. For forgotten OKX account passwords, follow these steps:
👉 Learn how to recover your OKX account here
2. How to Reset Your Wallet
To reset your OKX Wallet:
- Open the wallet app
- Navigate to Menu > Password > Reset Wallet
- Confirm the action (Note: This erases ALL wallet data including seed phrases and private keys)
- Reimport your seed phrase or private key afterward
3. Importing a Wallet: Step-by-Step
Follow this import process:
- Open OKX Wallet
- Select ▼ > Add Wallet > Import Wallet
Choose your import method:
- Cloud Backup
- Seed Phrase
- Private Key
- Keyless Wallet Recovery
4. Troubleshooting Missing Accounts After Seed Phrase Import
Common reasons for missing accounts:
- Used wrong seed phrase among multiple options
- The account is derived from the imported wallet (check sub-accounts)
- Seed phrase originated from another wallet provider
5. The Critical Importance of Backups
Always backup your seed phrase or private key - these are your only recovery options. To backup:
- Open OKX Wallet
- Select ▼ > Manage Wallet
- Choose target wallet
- Select Seed Phrase or Cloud Backup
6. Can You Delete Your Account?
Blockchain accounts are permanent, but you can:
- Remove wallets from your device
- Delete individual private key-imported wallets
- For seed phrase wallets, you must reimport the entire wallet
7. Finding Missing Cryptocurrencies
Can't find a specific crypto? Try:
- Go to Manage Crypto > Custom Token
- Select the network
- Enter contract address manually
👉 Need help finding obscure tokens?
8. Handling Pending Ethereum Transactions
To cancel or speed up transactions:
- Open wallet history
- Locate pending transaction
- Select Cancel Transaction or Speed Up
9. Network Fees for Failed Transactions
Key facts:
- Network fees apply to all transaction attempts
- Fees cover blockchain processing costs
- OKX doesn't collect these fees and cannot refund them
10. Recovering Funds Sent to Wrong Addresses
Blockchain transactions are irreversible, but you can:
- Contact the receiving platform if sent to an exchange address
- Reach out to project teams for contract addresses
- Always double-check addresses before sending
11. Changing Your Wallet Language
Adjust language preferences via:
Menu > Preferences > Language
12. Providing Feedback & Feature Requests
Share your suggestions through:
- Menu > Support > FAQ > Chat with OKX Bot
- Official community forums
FAQ Section
Q: Can I recover funds without my seed phrase?
A: No - seed phrases or private keys are the only recovery methods for self-custody wallets.
Q: How often should I backup my wallet?
A: Only once after creation, but store backups securely in multiple locations.
Q: Why does my transaction take so long?
A: Network congestion causes delays. You can speed up transactions by increasing gas fees.
Q: Is OKX Wallet available worldwide?
A: Availability varies by region due to local regulations. Check official sources for your country.
Q: What's the difference between seed phrase and private key?
A: Seed phrases generate multiple keys, while private keys only control one address.
Q: Can I use the same wallet across multiple devices?
A: Yes, by importing your seed phrase or private key on each device.