You can fund your platform account with AED (United Arab Emirates Dirham) directly from your local UAE bank account. This service is currently available exclusively for our UAE-based customers.
To initiate a transfer, access your bank account and provide your unique platform account details.
How to Make a Cash Deposit
Via Web Platform
- Log in to your account at Platform.com
- Navigate to Assets > Deposit
- Select AED (United Arab Emirates Dirham) for cash deposit
👉 Step-by-step AED deposit guide
Via Mobile App
- Open your Platform App
- Go to Deposit > Fund with AED
- Follow the on-screen instructions
Bank Account Linking Process
Add your bank details including:
- Account holder name (must match your platform account)
- IBAN (International Bank Account Number)
- Maximum of 5 bank accounts can be linked
After successful account linking:
- You'll receive unique deposit instructions
- The provided IBAN is exclusively tied to your platform account
- All transfers to this IBAN will credit your platform AED balance
- Transfer funds from your personal UAE bank account to the specified IBAN
Important Note: Your bank may impose a 2-hour cooling period for new beneficiary additions.
Key Reminders
Supported Sources:
- Only local UAE bank transfers
- Transfers must originate from your own bank account
Unsupported Sources:
- Cryptocurrency exchanges
- Cross-border payment providers (Revolut, Wise, etc.)
- E-wallets (e&money, Careem Pay, Payit, Ziina, etc.)
Name Matching:
- Platform account name must exactly match bank account name
- Third-party transfers will be rejected
Fees:
- No platform fees for AED deposits
- Your bank may charge transfer fees
Processing Time:
- Transfers typically process within 2 banking days
- Delays may occur during system maintenance
FAQ Section
1. Why don't I see the "Deposit AED" option?
AED deposits are geographically restricted to comply with local regulations. Your account may not currently qualify for this feature.
2. Why are my payment methods limited?
Available payment methods are determined by the KYC documents submitted during account verification to ensure regulatory compliance.
3. What does "Cash Deposit Unavailable" mean?
This indicates that fiat payment services aren't currently offered in your region.
4. Why is identity verification required for deposits?
Mandatory KYC checks ensure platform security and regulatory compliance while determining optimal payment methods for your location.
5. How do I check my deposit history?
Web: Assets > Deposit > All Deposits
App: Portfolio > Transactions > Filter by "Cash Deposit"