Identity verification apps generate time-based one-time passwords (TOTPs) as an added security layer for logins, withdrawals, and account modifications. Unlike SMS codes, these dynamic codes refresh every 30 seconds, offering enhanced protection against unauthorized access.
How to Download an Identity Verification App
You can install a trusted authentication app via:
- App Stores: Search for Google Authenticator, Microsoft Authenticator, or Authy in your device’s app store.
Multi-App Support: Platforms now accept various authenticators, including:
- Google Authenticator
- Microsoft Authenticator
- Authy
- Other TOTP-compatible apps
👉 Download trusted security apps here
Note for iOS Users: Some apps require a non-regional Apple ID for download.
How to Bind an Identity Verification App
Mobile App Setup
- Navigate to Personal Center > Security Settings.
- Select Identity Verification App and follow the prompts to bind your chosen app.
Web Setup
- Log in to your account on the OKX website.
- Go to Security Center > click Set Up next to "Identity Verification App."
Pro Tip: When adding an account, customize the Account Name (e.g., "Trading_Platform_Username") for easy identification.
How to Use the Verification Codes
- Open your authentication app and locate the 6-digit code.
- Paste it into the login/withdrawal field when prompted.
👉 Troubleshoot verification issues
How to Modify or Replace Your Authenticator App
Mobile App
- Go to Security Center > Identity Verification App > Modify.
- Follow the steps to link a new app.
Web
- Access Security Center > click Modify next to the current authenticator.
Security Notice: For safety, always download apps from official stores. Third-party APK files may pose risks.
FAQs
Why use an authenticator app over SMS?
TOTPs are more secure than SMS codes, which can be intercepted via SIM-swapping.
Can I use multiple devices for the same account?
No. Each binding is device-specific. To switch devices, you must modify the linked app.
What if my codes stop working?
Ensure your device’s time is synced to automatic (network-provided). Manual time settings disrupt code generation.
Are these apps free?
Yes. Google Authenticator, Microsoft Authenticator, and Authy offer free versions.
How do I recover access if I lose my phone?
Use backup codes (if enabled) or contact support after identity verification.
Final Tip: Regularly review your security settings and update authentication methods to stay protected against emerging threats.