General Information
What is Xcoins?
Xcoins is a leading cryptocurrency exchange platform where you can quickly and securely buy and sell digital assets. We support major cryptocurrencies including:
- Bitcoin (BTC)
- Ethereum (ETH)
- Litecoin (LTC)
- Ripple (XRP)
- Bitcoin Cash (BCH)
- Dogecoin (DOGE)
Is Xcoins a legitimate platform?
Yes! Xcoins operates as a fully regulated crypto exchange under these key certifications:
- Licensed by the Malta Financial Services Authority (MFSA)
- Holds a Class 3 Virtual Financial Assets (VFA) license
👉 Start trading securely today
Geographic Availability and Payment Methods
Which countries does Xcoins serve?
We operate in most global markets, conducting risk assessments per country based on anti-money laundering requirements. Contact our customer service to confirm availability in your region.
Accepted currencies
We accept deposits in:
- USD ($)
- EUR (€)
- GBP (£)
- CAD (C$)
- AUD (A$)
- TRY (₺)
Note: Your bank may charge currency conversion fees
Trading Process
How to buy cryptocurrency in 3 steps:
- Register: Create an account and complete verification
- Select: Choose your cryptocurrency and amount
- Confirm: Enter wallet address and payment details
How to sell cryptocurrency:
- Log in to your verified account
- Navigate to "Sell" tab
- Select assets and enter payout details
👉 Need help with your first trade?
Account Limits and Verification
Minimum order amounts:
- $50 for BTC/ETH
- $40 for XRP
- $30 for DOGE/BCH/LTC
How to increase transaction limits:
Complete advanced verification by submitting:
- Proof of address
- Income verification
- Additional KYC documents
Payment Options
We accept:
- Visa/Mastercard (credit/debit)
- SEPA transfers (EU)
- Faster Payments (UK)
- Google Pay/Apple Pay
We currently don't accept PayPal
Security Features
Account protection measures:
- Two-factor authentication (2FA)
- 3-D Secure verification
- Regular password updates recommended
Troubleshooting
Why was my transaction declined?
Common reasons include:
- Bank rejection
- Failed 3-D Secure authentication
- Insufficient funds
Order status explanations:
- Completed: Assets sent to your wallet
- Canceled: Order voided (no charges apply)
FAQ Section
How long do crypto transfers take?
Approved orders typically reach your wallet within 15 minutes, though blockchain confirmation times may vary.
What's a wallet address?
This public key identifies where we send your purchased cryptocurrency. Always double-check addresses before submitting transactions.
How do I contact support?
Reach us 24/7 via:
- Live chat on our website
- Email: [[email protected]](mailto:[email protected])
- Phone: +1 (305) 946-1796 (International)
For more detailed guides about cryptocurrency trading strategies and platform features, visit our comprehensive help center.