We're excited to share that the Account Protection Programme (APP) is now active for Crypto.com App and Exchange users in select markets. This initiative provides financial relief for unauthorized transactions, with plans to expand globally soon.
What Is the APP?
The APP safeguards users against unauthorized account access and fraudulent fund withdrawals. Eligible participants can recover up to USD 250,000 if they meet the program’s Terms and Conditions. Covered incidents include:
- Unauthorized digital asset withdrawals from Crypto Wallets.
- Unauthorized fiat currency withdrawals from Fiat Wallets.
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Eligibility Requirements
To qualify for APP protection, users must:
- Enable Multi-Factor Authentication (MFA) for all supported transactions (App Guide | Exchange Guide).
- Set an Anti-Phishing Code (APC) (App Guide | Exchange Guide).
- Activate 24-Hour Withdrawal Lock for new whitelisted addresses.
- Avoid jailbroken devices—they void eligibility.
⚠️ MFA and APC must be enabled 21 days before any unauthorized transaction.
How to File a Claim
If an unauthorized transaction occurs:
- Contact Support via in-app chat within 30 days.
- Submit a Police Report from local authorities.
- Complete a Security Questionnaire.
Our team will conduct a forensic investigation using submitted details.
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FAQ
Q: Which markets currently offer the APP?
A: The APP is live in select regions, with more to follow. Check the policy guide for updates.
Q: What’s the maximum relief amount?
A: USD 250,000 per eligible claim.
Q: How long does the investigation take?
A: Processing times vary based on case complexity.
Q: Are hardware wallets covered?
A: No—APP only applies to funds in Crypto.com App/Exchange.
Key Takeaways
- APP mitigates financial loss from hacking/phishing.
- Proactive security measures (MFA, APC) are mandatory.
- Claims require documentation (police report, questionnaire).