Two-factor authentication (2FA) adds an extra layer of security to your account. However, there may be times when you need to reset it—whether due to a lost device, changed phone number, or inaccessible email. Below, we’ve outlined step-by-step instructions for resetting 2FA, both when you can and cannot log in to your account.
Resetting 2FA When You Can Log In
Via Mobile App
- Open the app and navigate to User Center > Profile.
- Go to Security > Security Center and select your current Two-Factor Authentication (2FA) method (phone, email, or authenticator app).
- Choose Verification methods unavailable? > Reset phone number / email / authenticator app.
- Enter the required verification details and tap Confirm.
- You’ll receive confirmation once the reset is complete.
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Via Website
- Log in and go to Profile > Security Center.
- Select Change phone number / email / authenticator app.
- Click Verification method unavailable? > Reset phone number / email / authenticator app.
- You may be prompted to download the app to complete the process.
Important Notes:
- To disable 2FA instead of resetting, go to Security Center and select Turn off.
- Some resets may require ID verification or facial recognition for security.
Resetting 2FA When You Cannot Log In
Via Mobile App
- Attempt to log in as usual—the system will trigger 2FA verification.
- Select Switch verification method > Reset two-factor authentication.
- Choose Reset phone number / email / authenticator app and enter verification details.
- Confirm the reset. You’ll receive a success notification shortly.
Via Website
- During login, the system will prompt 2FA verification.
- Under Unable to verify?, click Reset.
- Follow the instructions, which may require app download.
Restriction: Withdrawals are blocked for 24 hours after resetting your authenticator app.
Frequently Asked Questions (FAQs)
Q: How long does it take to reset 2FA?
A: Resets are instant, but withdrawal restrictions apply for 24 hours.
Q: What if I don’t have access to my phone or email?
A: Use the "Verification method unavailable" option and follow identity verification steps.
Q: Can I use multiple 2FA methods simultaneously?
A: No, only one method (phone, email, or authenticator app) can be active at a time.
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By following these steps, you can securely regain access to your account. Always ensure your recovery options are up-to-date to avoid future lockouts.