OKX officially reminds users to be vigilant against fraudulent activities by criminals while introducing methods for official channel verification and security tips to safeguard user assets. OKX users can verify security through multiple channels, including the official website, SMS notifications, client downloads, and social media accounts.
Recently, there have been numerous cases of scammers impersonating OKX officials. Some fraudsters pose as OKX customer support, privately messaging users to guide them into asset transfer operations such as buying/selling coins, withdrawals, or transfers. Others create highly deceptive phishing websites to trick users into entering sensitive account information like login credentials and verification codes. OKX urges all users to verify official channels and stay alert against scams!
Official Verification Methods
1. Official OKX Website: 👉 www.okx.com
When accessing the official website, manually enter the URL instead of relying on search engine results to avoid landing on fake sites.
2. Official SMS Notifications
Identifying scam SMS:
- OKX never sends SMS containing links.
- Official messages are limited to identity verification or notifications and will never prompt actions like deposits, transfers, or logging into suspicious websites.
- Notification content is also displayed in the App under Messages (top-right corner). Always cross-check and verify received messages.
3. Download OKX Client: 👉 https://www.okx.com/join/BLOCKSTARdownload
Download official clients for iOS, Android, Mac, and Windows systems here.
4. Official Channel Verification Page: https://www.okx.com/join/BLOCKSTARsupport-center/channel-verification
If contacted by anyone claiming to represent OKX (via phone/email/URL/WeChat), verify their authenticity on this page or consult official customer support.
5. Official Social Media Accounts: https://www.okx.com/join/BLOCKSTARcommunity
Check OKX’s official groups/accounts on Telegram, Twitter, Facebook, and other platforms via the link above.
6. OKX IM Official Accounts
The OKX App’s built-in IM chat now features a blue "Official" badge. Never trust unverified accounts lacking this identifier.
7. Official Customer Support
For assistance:
- Open the OKX App → Tap the top-left profile icon → Help Center → Chat with AI Support.
- On the OKX website, click the chat icon at the bottom-right corner.
8. Official Email Verification
If you receive an OKX email and doubt its legitimacy, verify it by:
Anti-Phishing Code: Match the code in the email with your preset one.
- Set it via: OKX App → Profile → Security Settings → Anti-Phishing Code.
Official Verification Page:
- Web users: Access the verification page directly.
- App users: Go to Profile → Security Settings → Official Channel Verification.
Key Security Practices
- Never share login credentials, 2FA codes, or private keys.
- Bookmark official sites to avoid phishing links.
- Enable all security features (e.g., 2FA, withdrawal whitelist).
- Report suspicious activity immediately via official channels.
FAQs
How can I spot a fake OKX website?
Fake sites often have subtle URL typos (e.g., "0kx.com" instead of "okx.com"). Always check for HTTPS encryption and the official domain.
What should I do if I accidentally entered my password on a phishing site?
- Change your OKX password immediately.
- Enable 2FA if not already active.
- Contact OKX support to freeze your account if needed.
Are OKX customer support calls legitimate?
OKX support never initiates calls asking for sensitive data. Hang up and verify via the official App/website.
How often should I update my security settings?
Review security settings monthly. Regularly update passwords and monitor linked devices/APIs.
Stay Protected
👉 Explore advanced security features on OKX to fortify your account against evolving threats. Remember: Vigilance is your best defense in the digital asset space.