Last Updated: February 27, 2025
Welcome to OKX.com or the OKX app (the "Site"). The OKX services in the European Union (EU) and European Economic Area (EEA) are provided by OKcoin Europe LTD, a Malta-registered company licensed under the Markets in Crypto-Assets Act (MCA Act) by the Malta Financial Services Authority.
1. Introduction
1.1 Service Provider
OKcoin Europe LTD offers the following crypto-asset services under the MCA Act:
- Execution of crypto-asset orders
- Exchange of crypto-assets for funds/other crypto-assets
- Custody and administration of crypto-assets
- Crypto-asset transfer services
- Operation of crypto-asset trading platforms
- Portfolio management
- Crypto-asset placement
- Reception/transmission of crypto-asset orders
1.2 Applicability
These Terms govern your use of OKX services if you're an EEA resident. For non-EEA users, please visit OKX Global Terms.
👉 Start trading securely on OKX
2. Account Registration and Eligibility
2.1 Eligibility Requirements
To use OKX services, you must:
- Be at least 18 years old
- Provide accurate personal/company information
- Not be on any sanctions lists
- Reside in an EEA country where services are available
2.2 Prohibited Activities
You may not use OKX services for:
- Illegal money services
- Adult content/services
- Unlicensed weapons sales
- Gambling activities
- Money laundering/terrorist financing
- Market manipulation
- Other high-risk activities (see Section 2.2 of full Terms)
3. Risk Disclosure
3.1 Trading Risks
Crypto asset trading involves substantial risk. Prices may fluctuate rapidly, potentially resulting in significant losses. Crypto assets:
- Are not legal tender
- Aren't backed by governments
- Aren't covered by investor compensation schemes
3.2 Other Risks
- Liquidity Risk: Difficulty converting assets quickly
- FX Conversion Risk: Potential losses during currency conversions
- Technical Risk: Network disruptions may delay transactions
👉 Learn about secure trading practices
4. Account Security
4.1 Your Responsibilities
You must:
- Keep login credentials secure
- Enable 2-factor authentication
- Monitor account activity regularly
- Report unauthorized transactions immediately
4.2 Our Security Measures
OKX implements:
- Advanced encryption protocols
- Regular security audits
- Suspicious activity monitoring
- Cold storage for asset protection
5. Fees and Payments
5.1 Fee Structure
OKX charges fees for:
- Trading activities
- Deposits/withdrawals
- Other value-added services
Current fees are available at OKX Fee Schedule.
5.2 Payment Methods
We support various payment options including:
- Bank transfers (SEPA/wire)
- PSP integrations
- Crypto asset deposits
6. Intellectual Property
All OKX website content, software, and technology are protected by copyright and intellectual property laws. You may not:
- Copy or distribute OKX proprietary information
- Reverse engineer our systems
- Use our branding without permission
7. Termination and Account Closure
7.1 Account Closure
You may close your account at any time by:
- Canceling all open orders
- Withdrawing remaining assets
- Submitting a closure request
7.2 Service Termination
OKX may suspend or terminate accounts for:
- Terms violations
- Suspicious activity
- Legal/regulatory requirements
8. Governing Law and Disputes
8.1 Applicable Law
These Terms are governed by Maltese law.
8.2 Dispute Resolution
Disputes will be resolved through arbitration under UNCITRAL Rules in Malta.
9. Contact Information
For questions or complaints:
- Email: [email protected]
- Formal complaints: Complaint Process
FAQs
What services does OKX offer in the EEA?
OKX provides crypto asset trading, custody, portfolio management, and other regulated crypto services compliant with MCA Act requirements.
How do I secure my OKX account?
Enable 2FA, use strong passwords, monitor account activity, and never share login credentials. OKX will never ask for your password.
What happens if I forget my password?
You can reset your password via email/SMS verification. For 2FA recovery, contact customer support with identity verification documents.
Are my crypto assets insured?
Crypto assets are not covered by deposit guarantee schemes. OKX uses cold storage and robust security measures to protect assets.
How are disputes resolved?
Disputes are resolved through arbitration in Malta under UNCITRAL Rules. Before arbitration, we encourage contacting customer support.
Can I use OKX outside the EEA?
These Terms apply only to EEA residents. Other regions have separate terms of service and service availability may vary.
Key SEO elements incorporated:
- Keyword optimization (crypto asset trading, EEA regulations, account security)
- Structured headings and subheadings
- Internal linking to OKX resources
- FAQ section for featured snippets
- Engaging anchor text with strategic placement
- Comprehensive coverage of all key topics